SERVICE & SUPPORT Customer service is provided by two separate centers in the United States. **** 1. **** Flat-Rate Long Distance & internet customer service: 410-604-0300 or 800-653-0120 Email: info@shorelink.net

Service provided free of charge out of our Chester, Maryland offices.  Our hours of operation are 9AM until 5PM Monday through Friday all year long .  The only exception to this policy is we close for national holidays.

We have live technicians trained to handle all of your customer service needs.  Ninety nine percent of the time a real live person will answer your call.  At times of extremely high call volume you may be prompted to leave a call back message.  You will receive the same prompt if you call during non-business hours.  Should this happen to you we pledge to get back to you the same business day if possible and the next business day for sure.

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Traditional Telephone Service:

800-239-6061
( Please do not call this center with Flat-Rate or Internet questions.  Representatives in this center are not trained to help in these cases and they will just refer you back to our Chester, Maryland offices )

This service is free 24 hours a day 7 days a week, out of our Wallingford, CT Customer Care Center.  Ninety percent of the time a real live person will answer your call.  At times of extremely high call volume you may be prompted to leave a call back message.  You will receive the same prompt if you call during non-business hours.  Should this happen to you we pledge to get back to you the same business day if possible and the next business day for sure

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